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For over a century, Otsuka has cultivated a profound legacy of innovation and driving breakthroughs to address intricate and unmet healthcare needs. Spanning pharmaceuticals, nutraceuticals, technology, and beyond, Otsuka's ventures consistently embrace unconventional thinking to revolutionize global health. Otsuka Precision Health (OPH) signifies the next chapter in this evolution. Through data-driven insights, we aspire to unveil innovative pathways, forging meaningful connections throughout each individual's unique health journey.
Otsuka Precision Health (OPH) is at the forefront of healthcare transformation - leveraging data, technology, and personalized interactions to provide tailored solutions. Our expertise lies in data collection, analytics, and support for the health experience. As an Otsuka affiliate, OPH aligns with Otsuka's mission to be a comprehensive healthcare company and sustain its enduring presence in the industry.
As the Director, Health Experience (HX) Development, you will play a pivotal role in shaping and enhancing the health experience services and solutions offered across the organization, and will report directly to the Health Experience Officer. You will be responsible for continually evaluating the effectiveness and efficiency of existing program offerings and solutions, while also cultivating new and innovative initiatives to meet the evolving needs of customers, and ultimately patients and/or consumers. You will lead efforts to accelerate the adoption of technology with patients/consumers/healthcare stakeholders, while also ensuring compliance with healthcare regulations. Collaboration with Patient Experience & Support teams, Health Experience Strategy & Operations, portfolio management, and business development teams will be essential to ensure alignment with organizational goals and priorities.
Job Description
TheDirector's responsibilities include but are not limited to:
- Cultivate New and Innovative offerings: Stay abreast of external trends, best practices, and emerging technologies in patient experience and healthcare delivery. Leverage market insights to develop and implement innovative patient support initiatives that differentiate our organization and address evolving patient needs. Explore opportunities to embed our solutions into a broad ecosystem while ensuring compliance with relevant healthcare regulations.
- Evaluate and optimize existing programs: Assess the effectiveness and efficiency of current HX programs and offerings to identify areas of improvement. Implement strategies to enhance the patient experience and maximize outcomes while ensuring cost-effectiveness and resource optimization.
- Accelerate use and adoption of technology: Lead efforts to accelerate use and adoption of technology among patients, consumers, providers, and other healthcare stakeholders to enhance the delivery of care and improve outcomes. Collaborate with both internal and external stakeholders to identify and implement technology solutions that streamline processes, improve access to care, and enhance the health experience.
- Drive efficiency & effectiveness: Implement processes and metrics to monitor and measure the effectiveness of HX programs and offerings. Continuously identify opportunities for streamlining operations, reducing costs, and enhancing outcomes through data-driven insights and performance analytics.
- Collaborate and align: Serve as a member of cross-functional leadership teams (commercial and operational) to represent patient/consumer voice in HX strategy and activities. Work closely with Patient Experience & Support teams, Health Experience (HX) Strategy & Operations, portfolio management, business development, legal, and others to align initiatives with organizational priorities and strategic objectives. Provide insights and recommendations to inform portfolio decisions and ensure that patient-centricity in integrated into product and service development efforts. Ensure all CNS patient experience and operational activities are compliant with all applicable laws, regulations and guidance with OPH policy and procedures
* Live the culture: Act as a role model for OPH and the Health Experience Services (HXS) division
Qualifications/ Required
Knowledge/ Experience and Skills:
Qualifications
Skills and Experience
- Bachelor's degree is required; advanced degree or MBA is preferred
- 8+ years of related work experience in health-tech, customer experience, and/or biopharma industry
- Strong understanding of pharmaceutical manufacturer and/or medical device compliance requirements, HIPAA and privacy regulations
- Strong understanding of customer experience and personnel in various healthcare settings including, but not limited to, community health centers, hospitals, physician offices and infusion centers
- Strong understanding of healthcare industry trends, regulations, and best practices related to patient/consumer experience and service delivery.
- Demonstrated expertise in collaboration, portfolio planning, communications, critical thinking and problem solving, and change management
- Excellent leadership skills and the ability to inspire, coach, motivate and hold themselves and others accountable
- Entrepreneurial spirit, the ability to foster relationships, and the ability to develop innovative ideas and solutions
- Excellent planning and strategy development while executing against tight timelines
- Strong interpersonal skills and ability to work effectively in a matrix team environment
- Reflects cultural tenets of putting patient-impact at the center of decision making
- Experience managing outsource/vendor relationships is required
- Ensure compliance with all OAPI policies and procedures
Travel (approximately 30%)
See document Physical Demands and Work Environment for further requirements.
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication -Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Company benefits: comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings;https://www.otsuka-us.com/careers-join-otsuka.
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
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