Diversity can mean many different things in the workplace, and sometimes co-workers don't recognize, understand or appreciate the subtle nuances across cultures. Dr. Laura Hills, president of Blue Pencil Institute, draws off her distinguished 30-year career to give Tim Muma insight into the importance of valuing and owning the differences among groups of people. In today's workforce, it's imperative to learn how other cultures think, speak and act in order to develop effective and productive teams, while avoiding unnecessary conflict.